If the trouble continues, simply locate our customer support department on our site and submit a ticket. We�ll discover the issue and resolve it for you.
If you're having trouble with your login, please submit a ticket to our customer support department and we'll get to the bottom of it.
Changing login ID?
Once you have logged on, you can easily change you credentials. Go to Your Account page and simply modify your email address and password. Update your data. After this is done, click the "Update" button. This will ensure the latest info is retained.
Other Regularly Asked Questions
How can tell if my purchase is protected?
Do not worry. Our security system is � well, secure. All details of your purchases are encrypted on 128-bit SSL. Every day, Verisignvalidates our checkout. We never include our customer records in our search database. They are completely confidential.
I have become a member, yet,on occasion,Pubrecords requests extra payment. Why?
While being a member of Pubrecordsallows you access to a multitude of infinite search tools, such as those devised to search for people, email and social networking, numbers � both for landlines and listed, as well as public record reports, there are certain services that cost extra. These include reverse cell phone searches, background checks and some first-class contact reports.
What do I do if I want to be removed from your email list.
If you want remove yourself from our email list, simply follow this process. On any of the commercial emails you receive from Pubrecords, there is an "Unsubscribe" link. It is located at the bottom. Click on it. Immediately, you are removed from our list. This does not, however, stop you from receiving any billing notices or accounts due.
In case the link fails to work, you can still unsubscribe. Simply click here. This will send us a support ticket. Asupport technician will ensure the matter is taken care of.
If I want to get in touch withPubrecords or speak to a live person on the phone, how do I do so?
We have aOur devoted support team. You can reach them every Monday through Friday, 6AM-7:30PM CST, each Saturday 7AM-6PM CST, and on Sunday 6AM-6PM CST. The Contact us at 800-791-1427 begin_of_the_skype_highlightingFREE 800-791-1427end_of_the_skype_highlighting. Be prepared to wait if you call during peak volume times. We will get to you ASAP. If you are happier dealing with electronic support, it is often a faster means of getting your call answered. This service is also available 24/7. If you want to send off a support ticket, Click here.
Is there a limit to the number of searches I can submit?
Your membership with us allows you to conduct a limitless number of searches. For clarification, read our Terms of Service. You cannot, however, do bulk searches or share logins. Also banned are automated search tools. If you are interested in looking up cell phone and unlisted numbers or want to Premium contact informationand background reports, you will have to arrange to purchase them separately.
If I want to opt-out all my information from any searches?
Pubrecords takes your privacy very earnestly. If you wish to take your name off our directory, please contact our support.
Can you explain to me what a "reverse" email or phone searchis?
When you are considering doing a �reverse lookup,� it means you only have a small piece of information about a certain individual. This very unique type of search helps you to locate them. At Pubrecords, you can search using several methods. These include using his or her street address, phone number or email address to discover information.
Why do I have to pay for publicly available information?
When somethingbecomes part of a public record, it does not automatically make it easy to access. Consider the Department of Motor Vehicles or other government office. In fact, becoming part of a public record can complicate matters substantially. Pubrecords is a specialist in simplifying the process. They collect and present different contact databases from municipal websites to county courts to state databases in an easy-to-use, highly accessible search function.
Can you tell me how to differentiate between a membership and a report?
Membership has its privileges. While a report refers only to the results of a specific single query (e.g. on individual�s contact information), membership provides infinite entr�e to our public records database. It allows you to do multiple searches - not just one. As a result, being a member provides you with more privileges and is a better bargain when you need to conduct more than a single annual search. Do remember, however, that certain items such as looking up unlisted or cell phone numbers as well as specific contact searches involve an extra cost. Moreover these services are NOT available in an unlimited mode.
If I am a member, are the fees a one-off or recurring?
The fees for being a member are recurring wherever so indicated. When the term expires, they are automatically renewed at the same price and for an identical term. In order to keep you updated, we will send you a reminder by email reminder 30 days prior to your renewal date. If you wish to alter your current billing schedule, please feel free to contact us.
What doesPubrecords include with a membership?
If you are a member, you able to do the following:
Run boundless searches on individuals people to locatecurrent phone numbers and addresses.
Learn who's calling you by employing immeasurable landline and listed phone lookups.
Search our databases containing more than 100,000,000 public and vital records. Do note, however, that if you want background reports, to look up cell phone and unlisted number, and want to discover certain contact information reports, you will have to pay extra. They are not part of the initial membership nor are they offered on a limitless basis.
Moreover, since many people do not have a criminal record, this information is not always contained in background reports. Nevertheless, you will still have to pay a fee. This is a result of per-search charges incurred fromthose who supply us with the data.
For what reason should I link Pubrecords and my social networks?
By combining the diverse sources, you will double the possibilities of any searches you embark upon. Why? Because by signing in with any of your social networks, you will now have included everybody � both friends and associates on these sites. By linking Pubrecords to Facebook, LinkedIn, or Twitter, you automatically extend your search results and appreciablyimprove and develop the resultsof any of your searches.
Because security and your privacy is our major concern, we will never notify anyone your social network.
What occurs if I fail to locate what I am trying to find?
If you fail to discover the record you are hunting for, we will be more than happy to lend you a hand. Just contact us. ASAP our Member Support team will help you in locating that documentation. If they can�t unearth it, we will handle the situation. We guarantee satisfaction.
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